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This policy complies with South Africa’s Protection of Personal Information Act (POPIA) and considers international best practices, ensuring a professional and legally sound approach to data protection.

Effective Date: April 1, 2025

Introduction

At Robert Lowin Management Consultancy, we provide expert legal and management consulting services with a focus on international law and South African law. We are committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection standards.  

1. Scope of This Policy

This policy applies to all personal information processed by Robert Lowin Management Consultancy, whether collected through our website, email, in-person interactions, or other means, in the course of providing our consultancy services. It applies to clients, prospective clients, business partners, and other individuals whose data we process.  

2. Information We Collect

We collect personal information necessary to deliver our services and maintain our professional relationships. This may include:  

• Identity and Contact Information: Name, email address, phone number, postal address, and job title.  
• Professional Information: Company details, role, and business-related correspondence.  
• Service-Related Information: Details provided during consultations, such as legal or business documents, case specifics, or project requirements.  
• Website Usage Data: Information collected via cookies or analytics tools (e.g., IP address, browser type, and pages visited), as outlined in our Cookie Policy.  
• Special Personal Information: Where relevant to our services (e.g., for legal compliance or representation), we may collect sensitive data such as financial details or identification numbers, with your explicit consent.

We collect this information directly from you when you engage with us, or indirectly through lawful sources such as public records or third-party referrals, where permitted. 

3. Purpose of Processing Personal InformationWe process your personal information for the following purposes:  

• To provide legal and management consultancy services, including advice on international and South African law.  
• To communicate with you regarding inquiries, updates, or service delivery.  
• To manage client relationships and fulfill contractual obligations.  
• To comply with legal obligations, such as tax reporting or regulatory requirements in South Africa and internationally.  
• To improve our services and website functionality through aggregated analytics.  
• To send marketing communications about our services, where you have opted in to receive them.

4. Lawful Basis for Processing

We process your personal information only when we have a lawful basis to do so, including:  

• Consent: Where you have provided explicit permission (e.g., for marketing or special personal information).  
• Contractual Necessity: To fulfill our agreements with you (e.g., delivering consultancy services).  
• Legal Obligation: To comply with South African or international laws.  
• Legitimate Interest: For purposes such as improving our services or maintaining client relationships, provided this does not override your rights.

5. How We Protect Your Information

We implement reasonable and appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. These measures include:  

• Secure storage of physical and digital records.  
• Encryption of sensitive data during transmission and storage.  
• Access controls limiting data to authorized personnel only.  
• Regular reviews of our security practices to address emerging risks.

6. Sharing Your Information

We do not sell or disclose your personal information to third parties except as follows:  

• Service Providers: Trusted partners (e.g., IT support, cloud storage providers) who assist us in delivering services, bound by confidentiality agreements.  
• Legal Requirements: When required by law or to protect our rights (e.g., in response to a court order).  
• Cross-Border Transfers: If your data is transferred internationally (e.g., for international law matters), we ensure compliance with POPIA and equivalent standards, such as adequate safeguards or your consent.

7. Your Rights Under POPIA

As a data subject, you have the following rights regarding your personal information:  

• Access: Request details of the personal information we hold about you.  
• Correction: Ask us to update or correct inaccurate data.  
• Deletion: Request the removal of your data, subject to legal retention requirements.  
• Objection: Object to processing based on legitimate interests or for direct marketing.  
• Restriction: Request that we limit how we use your data in certain circumstances.  
• Data Portability: Obtain a copy of your data in a structured format, where applicable.

To exercise these rights, contact us using the details below. We will respond within a reasonable time, as required by law. 

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax or professional record-keeping requirements), or resolve disputes. Once no longer needed, we securely delete or anonymize your data.  

9. Cookies and Website Tracking

Our website may use cookies to enhance your experience and analyze usage trends. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy (available on request).  

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.  

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact:
Robert Lowin Management Consultancy 

• Email: robert@robertlowin.com 
• Phone: +27 836255722 
• Address: 8 Roseland Road, Rondebosch, South Africa

You may also lodge a complaint with the South African Information Regulator:  

• Email: enquiries@inforegulator.org.za  
• Website: www.inforegulator.org.za

12. Commitment to Privacy

At Robert Lowin Management Consultancy, we value your trust and are dedicated to handling your personal information responsibly, transparently, and in accordance with the highest standards of privacy protection under South African and international law.  This privacy policy is concise yet comprehensive, addressing POPIA requirements (e.g., lawful processing, data subject rights, and security measures) while reflecting the consultancy’s focus on international and South African law. It can be customized further with specific contact details or additional provisions based on the firm’s operations. Let me know if you'd like adjustments!